Privacy Policy

Last Revised: June 19, 2026

TrendHivePro operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). TrendHivePro is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

What Personal Information Do We Collect or Process?

When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you or another individual. Personal information does not include information that is collected anonymously or has been anonymized such that it cannot be used to identify you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

• Contact Information including your name, postal address, billing address, shipping address, telephone number, and email address.
• Financial Information including credit, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account Information including your username, password, security questions, configurations, and settings.
• Transaction Information including items you view, add to your cart, add to your wish list, purchase, return, exchange or cancel, as well as your past transactions.
• Communications with Us including information you provide when communicating with us, such as when you submit a customer support inquiry.
• Device Information including information about your device, browser or network connection, IP address, and other unique identifiers.
• Usage Information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from You such as when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically Through the Services such as from your device or when you use our products or services, or visit our website, and through the use of cookies and similar technologies.
• From Our Service Providers such as when we engage service providers to enable certain technologies, and when they collect or process your personal information on our behalf.
• From Our Partners and Other Third Parties

How Do We Use Your Personal Information?

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Providing, Customizing and Improving the Services. We use your personal information to provide the Services to you. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and the items you are interested in, sending notifications related to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal information to better customize and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending marketing and promotional communications by email, SMS or post, and displaying online advertisements for products or services for the Services or other websites, including based on items you previously purchased or added to your cart, and other activities related to the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against potential fraudulent, illegal, unsafe or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with others.
• Communicating with You. We use your personal information to provide you with customer support and effective services, respond to your inquiries in a timely manner, and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate or enforce potential violations of our terms or policies.

How Do We Share Personal Information?

Under certain circumstances, we may share your personal information with third parties for legitimate purposes as described in this Privacy Policy. Such circumstances may include:

• With Shopify, including providers and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• We share personal information with business and marketing partners who provide marketing services to you and display advertisements. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on your place of residence, you may have the right to instruct us not to share information about you for the purpose of displaying targeted advertising and marketing to you based on your online activities across different merchants and websites.
• When you request or otherwise give your consent to share certain information with third parties, for example, to deliver products to you, or when you use social media widgets or login integrations.
• We share personal information with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services to you. Data you submit to the Services will be shared with Shopify as well as with third parties, who may be located in countries other than your country of residence, to provide and improve the Services to you. To protect, expand, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our shop, with other merchants, and with Shopify. To provide these advanced features, Shopify may use personal information collected through your interactions with our shop, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information on how Shopify uses your personal information and what rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you can exercise certain rights in relation to your personal data listed here: Link to Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or not controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information located on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without limitations regarding their use by us or by a third-party provider. Our inclusion of such links does not imply endorsement of the content of these platforms or their owners or operators, unless expressly stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who are not yet of legal age in your country. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details provided below to request the deletion of this data. As of the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security." In addition, information you send to us may also be at risk during transmission. We recommend that you do not use insecure channels when submitting sensitive or confidential information to us.

How long we retain your personal information depends on various factors. These include, for example, whether we need the data to manage your account, provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases, we may deny your request as permitted by law.

• Right to Access/Information. You may have the right to request access to the personal information we hold about you.
• Right to Erasure. You may have the right to request that we erase the personal information we hold about you.
• Right to Rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transmit it to a third party under certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, for example, about your account or orders you have placed.

You can exercise these rights where indicated in the Services, or by contacting us using the contact details provided below. More information about how Shopify uses your personal information and what rights you have, including rights related to data processed by Shopify, can be found at https://privacy.shopify.com/en.

Exercising these rights will not result in any disadvantage to you. Where permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require them to provide proof that you have authorized them to act on your behalf. This may require you to confirm your identity directly with us. We will respond to your request promptly within the limits of applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you have the right to object to our decision by contacting us using the contact details below or by submitting your complaint to the competent data protection authority. For the European Economic Area, a list of competent data protection supervisory authorities is available. If you would like to access it, you can do so here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

When we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that demonstrably provides an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date accordingly, and make any other disclosures required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone at , by email at support@trendhivepro.com. For the purposes of applicable data protection laws, we are the data controller of your personal data.